Health Care Self Defense

Health Care Education and Patient Relationship
Management Services

The Education Phase

Focusing on patient interactions at the time of service, this phase seeks to standardize the educational material that is provided to patients and is the first phase in the patient CRM process. Standardization of the educational experience during the doctor-patient interaction allows providers and their hospital affiliates to exhibit due diligence by communicating to the patient what to expect during their health care provider interaction.

1. The Book - The Education phase acts to communicate patient responsibility in the health care process. This phase is essential in establishing a relationship with the patient and defining expectations. Patients receive and are encouraged to read the book Health Care Self-Defense before being examined by the health care provider. The book outlines the essentials of the health care process in a quick and easy to read format. Outlined is how to manage your appointment time, basics on how to work with your doctor, what is patient responsibility, and also outlined is where and how to find additional health care information.

2. The Seminar and Organizational Tools - The health care provider may encourage certain patients to seek additional education by attending a Health Care Self-Defense seminar. During this seminar the recommendations in the book are expanded upon and those recommendations are made real and actionable to the audience. The organizational tools during the seminar make the recommendations in the book achievable. This integrated educational approach works to standardize the amount and quality of information a patient may have about the health care process.

• 30 minute Seminar based on the book: Health Care Self-Defense
  • Health Care Self- Defense, health care advice provided for consumers by consumers. No health care mumbo jumbo. Health Care Self-Defense is a health care Action Plan that's quick to read and easy to understand.
    • Understand how doctors are trained to manage their time and you'll learn how to use your health care time more efficiently.
    • Learn how to do research and organize your medical findings and you'll be enlightened.
    • Learn that health care literacy is the only true way to manage costs and achieve quality care and you'll become empowered.
      
• Conclusion:
  • Consumers can help control the quality and cost of the health care they receive. This seminar will show how.
    

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