Health Care Self-Defense Educational System
A process to provide health care consumers educational and organizational
tools that help the consumer become engaged in their individual health
care provider's process. For use in-office or in seminar forum.
- Health Care Self-Defense book
- Organizational tools
- Seminar
Health Care Self-Defense CRM Satisfaction Services
Development and installation of a process to ensure health care providers
give patients a way to communicate their overall satisfaction with the
services they receive. In this way health care providers and the affiliated
hospital can identify satisfaction issues before they become problems.
Use of both programs provides a systematic way to benchmark and manage
consumer's perception of quality.
Patients Your Opinion Counts Initial set-up and
monthly management of dial-in 800 numbers to record patient's concerns
regarding their health care treatment from their provider.
- Reports to provide health care provider's name and patient concerns
for follow-up by the provider.
- Reports of calls for individual providers given to affiliate hospital.
We Care - We Call Program On-going tracking study
that measures and monitors patient satisfaction levels with given health
care providers.